How do I cancel My Optus?

Start the cancellation process by visiting the Optus website here. Tap Moving & Disconnecting and select how you want to contact Optus. The easiest ways to contact Optus are either through their 24/7 chat or your My Optus self service app.

How do I deactivate My Optus SIM card?

Here’s how to block your device and/or SIM card:

1. Log in to My Account.
2. Select your service.
3. Select Settings.
4. Select Show all settings.
5. Select Lost or stolen phone (block/unblock)
6. Select the appropriate option: Block my phone and SIM: this will block your phone handset and the SIM (Recommended)
7. Select Save.

How do I change My Optus account?

Current Account Holder

1. Go to the online form and select start new request.
2. Select the service type you want to transfer.
3. Fill out the required information and click validate.
4. Complete remaining information, agree to the Terms & Conditions and click submit.
5. A reference number will be displayed.

Can you have 2 accounts on Optus app?

Do you have multiple Optus accounts? You can consolidate your accounts, so they all appear on the same bill. You may have more than one account with us if: You can’t see all of your services when you log into My Account.

Can I cancel my Optus account online?

If you wish to cancel, please follow the steps below to find out how to contact us: Click here and head to our Contact Us page. Tap Moving & Disconnecting option. Select how you wish to contact us.

Can you cancel Optus contract?

Final words. Subscribers can cancel their Optus plans easily. The process is simple and straightforward, and it doesn’t incur any termination fees.

Can you suspend your Optus account?

If you’re the account holder, Optus Pause will allow you to temporarily pause the internet across all eligible services linked to your My Account. From the my Optus app, You’ll be able select your eligible and home WiFi connections as well as the amount of time you’d like to pause the internet for.

Can I change name on Optus account?

If you’ve changed your name, your Optus account(s) will need to be updated. Only complete this form if you are the account holder and want to change your name.

How do I change My Optus email address?

You can update the contact number, postal, or email address your bill is sent to via the My Optus app.

1. Open the My Optus app.
2. Click the Billing tab.
3. Select Manage paperless billing.
4. Choose your Bill delivery option.
5. Click Edit.
6. Fill in the phone number, mailing or email address you want to receive your bill.
7. Click Save.

How do I change My Optus email?

1. Log in to My Account.
2. Click My Profile.
3. Click Change next to the detail you wish to update.
4. Enter your new details and click Save.

Can I keep my OptusNet email address?

This is because before, your email was linked to an internet service provider (ISP). Now, however, you can keep your email address when you switch providers. All you need to do is set up an account with an independent email provider and then update your contact details with everyone who needs it.

How do I cancel my phone plan?

7 Ways to Cancel Your Cell Phone Contract Without Paying Fees

1. Use the Grace Period Loophole.
2. Transfer or Trade Your Contract.
3. Switch to another Cell Provider.
4. Take Advantage of a Change in Contract Terms.
5. Negotiate with Customer Service.
6. Report All Issues with Your Service.
7. Move Out of the Service Area.

What happens Optus pause?

Enabling Optus Pause will disable access to data (via mobile and/or WiFi) to the selected Optus services and devices for the chosen period. Use of standard calls and SMS on the selected Optus services will not be affected.

Can you pause a phone plan?

First, you can suspend your phone service. It lets the carrier hold onto your phone number and account, and while you still pay a small monthly fee, it’s a way to save a little money month to month.

Can I transfer a phone account to another person?

With a change of responsibility, account holders can let another person take ownership of an existing T-Mobile line or account. Only the current owner of an account can authorize an ownership transfer. It’s a good idea for both parties to review the T-Mobile Terms & Conditions before the change of responsibility.

Can you transfer a phone contract to another person?

You can give your mobile phone, phone number and contract to another person or a company that will continue to use the service and accept legal responsibility for paying the bills.

How do I Manage my Optus account on the go?

Manage your account on-the-go with the My Optus app. Check your usage, view and pay your bills, see your plan info, message us, and more. Use your My Account email address and password to log in to the My Optus app. If you’ve forgotten your My Account password or need help with anything else, please message us.

How do I cancel my service on Optus?

Canceling your service on the Optus network is a simple and straightforward process. Whether you are a prepaid or postpaid customer, you will be required to contact the carrier to do so.

Does Optus have a termination fee?

Although most Optus services don’t have termination fees, be sure to inquire with the representative. If you are canceling a small business broadband plan, or perhaps cable services, you might incur some cancellation fees. Phone companies have been around for several decades now and the industry is heavily regulated, especially here in Australia.

How do I Find my Optus service number?

You can find your service number on your bill, or in My Account and the My Optus app. Find out how here . Looking for your Optus account number? There’s a number of places you can find it.